OUR SPECIALISED SOLUTIONS
Enterprise capabilities through strategic partnerships
We do not build everything ourselves. We partner with like-minded technology providers to deliver enterprise grade solutions tailored for Australian businesses.
Every partner has been thoroughly vetted and proven in demanding enterprise environments. Where we add value: single contact point for implementation, integration, and making these powerful platforms actually work for your business - not just sit on a shelf.
🔒 Security & Compliance
⚠️Common Challenges
In our work with Australian businesses seeking compliance certification, these challenges are common:
Clients ask about SOC 2 certification. Insurance companies demand proof of cybersecurity measures. Organisations expanding into healthcare need HIPAA compliance - but have no idea where to start.
⚙️Our Approach
We have done this dance with Fortune 500 companies for decades. We know what auditors actually care about (and what is just box-ticking theatre).
We partner with Vanta to automate 90% of compliance work—no more manual evidence collection. And because our team spent nearly a decade in telecom security, we build frameworks that are both audit-proof and actually practical to maintain.
🎯What You Get:
✓ SOC 2 Type II or ISO 27001 roadmap
✓ Automated compliance monitoring
✓ Real security (not just paperwork)
✓ Audit preparation and support
Partner: Vanta
🔍 Data Quality Automation
⚠️Common Challenges
Working with organizations implementing data quality programs, we encounter these issues:
Data quality problems only surface when it is too late—when the board asks unanswerable questions, when regulatory audits find discrepancies, or when customers complain about incorrect information. Organizations remain stuck in reactive cycles: find the error, fix it manually, hope it does not recur. But it always does.
⚙️Our Approach
We implement DQOps, an enterprise-grade data quality platform that monitors your data 24/7 and catches issues before they become problems.
Think of it as a continuous health check for your data: automated validation rules, anomaly detection, and alerts when something is not right. No more waiting for month-end reports to discover your data has been wrong for weeks.
We design the quality rules based on your business logic, configure the monitoring, and train your team to maintain it. The platform integrates with your existing data infrastructure—whether it is cloud databases, data warehouses, or business applications.
🎯What You Get:
✓ Automated data quality monitoring and validation
✓ Real-time alerts when data quality degrades
✓ Root cause analysis and data lineage tracking
✓ Quality dashboards and reporting
✓ Integration with your existing data systems
✓ Ongoing support and rule optimisation
Partner: DQOps
🏢 Property Technology (PropTech)
⚠️Common Challenges
Based on our work with commercial property managers, these operational challenges persist: Property managers are drowning in spreadsheets. Maintenance requests fall through the cracks. Lease renewals appear with little warning. Tenants experience frustration because simple requests take far too long to resolve.
⚙️Our Approach
We specialise in bringing enterprise-grade property management to Australian commercial real estate - without the enterprise price tag.
Through our partnership with Property Automate, we implement systems that handle everything from automated maintenance scheduling to lease management to tenant portals. Your team spends less time chasing emails and more time building relationships.
🎯What You Get:
✓ Automated maintenance workflows
✓ Tenant self-service portals
✓ Lease management and renewal alerts
✓ Financial reporting that actually makes sense
Partner: Property Automate
📡 Telecommunications Fraud Prevention & Call Centre Intelligence
⚠️Common Challenges
Based on our work with telecommunications providers and contact centres across the Asia-Pacific region, these operational challenges persist: Networks are flooded with spam calls and fraudulent traffic that waste resources, increase operational costs, and erode customer trust. Call centre teams struggle with productivity as staff spend valuable time answering illegitimate calls instead of serving genuine clients. Traditional filtering solutions either block too aggressively (frustrating legitimate callers) or too passively (allowing spam through). The cost impact is significant—in wasted network capacity, lost staff productivity, and damaged customer relationships.
⚙️Our Approach
Through our partnership with Sekunce, we have developed expertise in implementing enterprise-grade telecommunications fraud prevention and intelligent call routing solutions that operate at the network level—detecting and blocking fraudulent traffic before it consumes resources or reaches end users.
Sekunce delivers AI-driven telecommunications software across four product lines:
**SHIELD - Network-Level Fraud Prevention:**
A dynamic call control platform that operates at the telecommunications routing level, detecting and blocking spam calls before they reach end users. SHIELD uses intelligent pattern analysis to manage whitelists and blacklists, performs risk scoring, implements call authentication (STIR/SHAKEN), and provides real-time fraud mitigation. The platform processes 250+ calls per second, blocks over 10% of low-quality traffic while preserving 99% of revenue, and reduces port and operational costs by approximately 30%.
**VOICEBOT - Contact Centre Intelligence:**
An AI-powered, enterprise-grade IVR and Contact Centre platform offering carrier-grade reliability and unlimited scalability. VOICEBOT provides intelligent call routing, natural language understanding, automated customer service, lead qualification, technical support, and appointment scheduling. The platform dramatically improves staff productivity by filtering illegitimate calls before they consume team resources, enabling staff to focus exclusively on serving genuine customers.
**TRIBE - Secure Communications Platform:**
A cloud-based API platform enabling rapid integration of secure voice, video, and messaging features into applications. TRIBE offers flexible deployment (cloud, on-premise, hybrid), end-to-end encryption, HIPAA-ready data privacy, and real-time communications with minimal latency.
**INVIZ - Zero-Logging Secure Voice:**
A secure, zero-logging voice calling solution designed for confidential, high-risk, or sensitive environments. INVIZ provides end-to-end encrypted voice calls, anti-tapping and anti-tracking features, and real-time security alerts—ideal for legal professionals, healthcare providers, government agencies, and C-suite executives requiring absolute communication privacy.
We implement these solutions for Australian telecommunications providers, contact centres, and organisations requiring secure communications infrastructure—handling everything from platform configuration to network integration to team training.
🎯What You Get:
✓ Network-level spam and fraud detection (SHIELD platform)
✓ AI-powered IVR and contact centre automation (VOICEBOT)
✓ Intelligent call routing and filtering before staff engagement
✓ Secure voice, video, and messaging integration (TRIBE)
✓ Zero-logging encrypted communications for sensitive environments (INVIZ)
✓ 30% reduction in operational costs through fraud prevention
✓ Significant improvement in staff productivity and customer satisfaction ✓ Implementation, integration, and training tailored to Australian telecommunications requirements
Partner: Sekunce
📦 Warehouse & Logistics Solutions
⚠️Common Challenges
Based on our experience with logistics and distribution operations, we consistently see these challenges: Organisations are managing inventory in spreadsheets. Drivers call asking "where next?" Warehouse teams spend more time looking for items than moving them. Customers want real-time tracking that operations cannot provide.
⚙️Our Approach
We implement Neurallogistix warehouse management and transport systems that give you real-time visibility - from receiving dock to customer doorstep.
Our team has built logistics solutions for enterprise operations. We know what works in Australian conditions, with Australian carriers, and Australian business requirements.
🎯What You Get:
✓ Real-time inventory tracking
✓ Automated dispatch and routing
✓ Driver mobile apps for seamless operations
✓ Customer tracking portals
Partner: Neural Logistix
🏥 Healthcare CRM & Provider Operations Platform
⚠️Common Challenges
Based on our experience with NDIS and aged care providers, we see these operational challenges consistently:
Providers are managing two complex challenges simultaneously: participants need care coordination and documentation, while the workforce needs onboarding, training, and compliance tracking. Separate systems create information silos. Nobody can see the complete picture of service delivery or business performance.
⚙️Our Approach
CollabEdge Solutions serves as Strategic Healthcare Advisor to Newgen Consulting, bringing our deep NDIS and aged care expertise to their Zoho CRM healthcare implementation.
This is not generic CRM adapted for healthcare—we are actively shaping enterprise-grade capability that addresses both sides of provider operations:
**Workforce Management:**
- Employee onboarding and offboarding workflows
- Training and compliance tracking
- Staff certifications and credential management
- Workforce capacity planning
- Performance management and development
**Participant & Service Management:**
- Participant onboarding and care coordination
- Service delivery documentation
- Allied health professional coordination
- NDIS plan management and goal tracking
- Outcome measurement and reporting
We bring decades of hands-on experience with NDIS provider operations to ensure the platform addresses real world challenges and not just what software vendors think providers need.
As your implementation partner, we assess your specific operational complexity and recommend the right approach: whether that is a complete platform solution, integration with existing systems, or a phased implementation that grows with your business.
🎯What You Get:
✓ Unified platform for workforce AND participant management
✓ Employee onboarding, training, and compliance tracking
✓ Participant care coordination and service delivery documentation
✓ NDIS-compliant reporting and audit readiness
✓ Integration strategy aligned to your operational complexity
✓ Implementation guided by actual NDIS provider operations expertise
✓ Vendor-agnostic advice on what actually fits your needs
Strategic Advisor: CollabEdge Solutions (via Newgen Consulting)
Platform Partner: Newgen Consulting + Zoho