About Sinclair Hurtis

Founder & Principal Consultant of Hurtis CollabEdge Solutions

‘Helping organisations succeed in the Digital Age’

Hi all and welcome to my website. I’m often described as a high-energy, goal-driven professional with a passion for helping organizations navigate their Digital Transformation journey. I am an Australian Citizen and a Singapore PR.

Expertise:

With over three decades of experience in business and technology, I have held roles in consulting and end-user environments across various industry sectors. My career journey from End User to Director Level has equipped me with a deep understanding of business process automation, delivery excellence, change management, and architecting technology solutions that drive business value.

Value Proposition:

I don't just offer consultancy, I partner with you to create customised solutions that deliver measurable results tailored to your business environment and needs.

Partnerships:

Over the years, I have built strong partnerships with experienced firms and individual experts in specific domains, ensuring that every project benefits from the best expertise available.

Recent Experience Highlights @ Citibank

1. Knowledge Repository Decentralization Program

Led a comprehensive program involving over 15 departments, including Wealth Management, Legal and Compliance, and Data and Analytics. The primary goal was to decentralise the knowledge repository, which had previously been dependent on IT for content updates. This initiative involved transitioning from an outdated system to a modern solution utilizing Office 365 and SharePoint Online.

  • Improved Efficiency: Reduced content update time by 50% by enabling department owners to self-manage and publish their content.

  • User Adoption: Achieved a 95% adoption rate within the first three months due to the intuitive user interface and comprehensive training materials.

  • Technology Upgrade: Migrated 1000s of documents and resources from the obsolete system to the new platform, ensuring better accessibility and reliability.

  • Training and Support: Created 20+ training videos and a detailed FAQ section, resulting in a 40% reduction in support queries.

  • Compliance and Accuracy: Implemented workflows and approval processes that ensured 100% compliance with regulatory standards before content publication.

2. Digital Transformation Project in Workflow Automation and Digitisation of Forms

During the COVID-19 pandemic, I spearheaded a digital initiative to enable Citibank's frontline sales staff to continue operations despite the inability to meet clients face-to-face. This was crucial for activities such as opening Premium Account Agreements, onboarding new clients, and executing trades.

  • Process Automation: Worked with various departments to map out business processes and convert them into workflow steps using DocuSign, including necessary business approvals.

  • Business Continuity: Ensured uninterrupted business operations, resulting in a 30% increase in remote client onboarding.

  • Change Management: Implemented a comprehensive change management strategy that included regular training sessions and support, leading to a 90% proficiency rate among staff within two months.

  • Efficiency Gains: Reduced the time for completing document workflows by 40%, enhancing overall operational efficiency.

Select Awards and Accolades:

CEO Award for Client Obsession for my above achievements

EXSA Singapore Banking Service Award for Client Excellence

Accreditations:

Change Manager Foundation and Practitioner Certified (APMG International)

PMP Certified (Project Management Institute)

SAFe Agile Scrum Master Certified (Scaled Agile Inc.)

Testimonials

  • ★★★★★

    “It’s so rare to come across an individual like Sinclair , his energy is infectious and his passion is so pure. The most impressive thing about Sinclair is his willingness to always learn and being there for everyone as a team player. In a short period of time he established himself as a SME on digital initiatives and independently drove number of digital transformation projects working with various stakeholders across Citi.

    I was so lucky to have him in my team and wouldn’t hesitate to hire him again.”

    - Bala Venkat, Director and Manager @Citibank

  • ★★★★★

    “I was a part of Sinclair’s team. Working with him gave me exposure to project management and taught me how to think outside the box. His energy is infectious and he leads teams with vigor and life. It’s almost impossible to have low morale around him! “

    Sneha, Management Associate @Citibank

  • ★★★★★

    “SINCLAIR managed delivery of a very complex and involved Data Warehousing product utilizing Microstrategy. Without his input, the project would not have delivered.”

    Richard Hartas, Client @DFS Group Limited

  • ★★★★★

    “Sinclair worked in one of my strategic BI projects, first as the project manager, than as the test manager. In both roles, Sinclair has shown that he is a trustworthy team member that will complete the tasks assigned to him independently and with minimal supervision. In many occasions, Sinclair not only delivered what he has committed, but also took on additional assignments to ensure that the project can be delivered within the agreed schedule. I was glad to have Sinclair playing a constructive role in this strategic project.”

    Pang Siong, Client @DBS Bank, Singapore

  • ★★★★★

    “In his role as Delivery Lead at the NAB, he truly led the team and was inspirational in his positive and effective attitude towards overcoming obstacles. His perseverance and resoluteness was matched by his aptitude for absorbing and understanding technical issues. I have no doubt that Sinclair will succeed in whatever role he pursues.”

    John Castillo, Direct Report @NAB, Melbourne